Today I received an email about limit reached:
From Jan. 1 - Oct. 31, 2017, you have cumulatively utilized 1,116,553 of your Content Plays, exceeding your allotted limit by 888,398 plays.
In addition I also checked my jw account and noticed this message:
You have reached your limit for plays. Upgrade for more!
But why? I use the free player (only audio / version 7). And the free version of that player is limited to 1 million plays a month. The average monthly plays is far less then the one million that is allowed for this player.
Please clarify this, because I really do not understand what is going on.