Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Play count is far less than jwplayer embedded count

hi, here is the example link where i have been using jwplayer.=>
we are using two different purposes using two different div->ids, on is in inside post and another one is popup. everything works fine. but when comes to analytics. my play count is reduce to half, and my embedded count is increased to 25%. i can't able to figure it out why.

1 Community Answers


JW Player Support Agent  
0 rated :

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

Also, could you clarify where in the analytics you are seeing this drop? How are you comparing the two?

This question has received the maximum number of answers.