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API Sync

We have an existing Platform account (highest grade I believe). We've integrated with Video Elephant that ingests content into our system via a MRSS feed connection.

Periodically we need to requery our video list in order to sync up our data delivery engine, but we're being throttled to only 60 requests per minute and this is insufficient for our query requirements.

Reality is that we have to query the video list tagged by the indicator that it's coming from them, then query our conversions list to get the right form of mp4, which is two hits per video. Right now they are only providing a little more than 150 videos (300 hits to your API to sync) but we expect this to grow.

We will only sync at most on a daily basis, likely weekly, but we can't wait 10+ minutes to sync.

We need our throttle level increased significantly so this batch process can run effectively.

1 Community Answers


JW Player Support Agent  
0 rated :


To ensure fair access for all, usage of the JW Platform Management API ( is limited to 60 calls per minute. Calls that exceed this rate will result in a 429 Rate Limit Exceeded error and will not be executed. If you need a higher API rate, please contact us to get your account upgraded. Note that calls to the Delivery API ( do not count towards the API rate limit.

Overall, I would suggest contacting support from your Dashboard to discuss your needs as there may be a more efficient way to get what you need. If this is indeed the only option then you will need to abide by our rate limit to ensure system stability.

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