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JW Player not working on mobile - Flash issue with XML playlist?

I realized our player isn't working on mobile devices. We've been using the same coding for a long time and otherwise it works perfectly. My boss said the issue is that mobile devices don't support Flash and I saw that our coding in the XML playlist includes a line about 'FlashFormats' so I was wondering if this was the issue. This is what we've been using:

<rss xmlns:media="http://search.yahoo.com/mrss/" xmlns:jwplayer="http://developer.longtailvideo.com/trac/wiki/FlashFormats" version="2.0">

<channel>

<title>playlist title</title>

<item>
<title>TITLE</title>
<description>DESCRIPTION</description>
<jwplayer:source file="rtmpt://stream" />
<jwplayer:source file="http://file"/>
<jwplayer:image>http://image</jwplayer:image>
</item>

</channel>
</rss>

Is that the issue? If so, is there something I can replace that line with that would make it work on mobile?

Thanks!

9 Community Answers

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j...

User  
0 rated :

Oops! I made a mistake in that. This is the correct version of what we've been using:

<rss version="2.0" xmlns:media="http://search.yahoo.com/mrss/" xmlns:jwplayer="http://developer.longtailvideo.com/trac/wiki/FlashFormats">

<channel>

<title>Trailers Playlist 1</title>

<item>
<title>TITLE</title>
<description>DESCRIPTION</description>
<media:content url="http://VideoURL.mp4" type="video/mp4" />
<media:thumbnail url="http://ImageURL.jpg" />
<jwplayer:provider>video</jwplayer:provider>

</item>

</channel>

</rss>

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j...

User  
0 rated :

*Rather, the actual version of what we've been using. That version is the one I was inquiring about that functions well but doesn't support mobile.

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Daniel Berger

JW Player Support Agent  
0 rated :

You are correct that Flash is not a suitable video format for mobile playback. Here is a link our Supported Media Format Reference: https://support.jwplayer.com/customer/portal/articles/1403635

Can you share a link to a page with your setup so that I can see your code in action? Thanks.

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j...

User  
0 rated :

Thank you for the info, Daniel. Do you know if the coding I cited above in the XML playlist is the issue? Is there a reference for something I could swap that line out with to make it function? I'd rather not post a link at the moment.

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j...

User  
0 rated :

Basically, is there a way to modify the XML coding we're using to make it compatible with mobile?

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Daniel Berger

JW Player Support Agent  
0 rated :

Can you please clarify what you mean by making it compatible with mobile? If you are using suitable video formats (HLS/ mp4/ etc. but not Flash) then your setup should already be suitable for mobile playback.

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j...

User  
0 rated :

Currently, using that XML coding (or perhaps it is the module/something else in the back end of how the player is set up on Joomla - trying to sort out which), the video player is not working on mobile devices. This error message is displayed: "Error loading playlist: Not a valid RSS feed". That line about it not being a valid RSS feed makes me suspect that I need to change something in the first part of our XML coding that I copied earlier, and that's what's the problem:
<rss version="2.0" xmlns:media="http://search.yahoo.com/mrss/" xmlns:jwplayer="http://developer.longtailvideo.com/trac/wiki/FlashFormats">

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j...

User  
0 rated :

We are using mp4 as our video format, though.

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j...

User  
0 rated :

Hello,

I was wondering if there are any new insights into this issue. We'd like to get our video player working on mobile. Thanks!

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