
No audio while video is playing
Users have informed me that they cannot hear the audio while the video is playing. Their players are not muted nor is the volume control low.
This has happened when I upgraded to JW8
Users have informed me that they cannot hear the audio while the video is playing. Their players are not muted nor is the volume control low.
This has happened when I upgraded to JW8
Hi,
For me to reproduce this issue reliably I will need the following information:
Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page
The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.