Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Error loading player: No playable sources found

HI, i have many videos with external URL, and now, i can´t see this videos because this message: Error loading player: No playable sources found.

Whats happen?

3 Community Answers


JW Player Support Agent  
0 rated :

Can you provide us with a test page so we can observe this behavior?


0 rated :

I am also having the same issue. Additionally I I cannot play them in the wowza test player either using Chrome.


JW Player Support Agent  
0 rated :


For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

This question has received the maximum number of answers.