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Downloaded Analytics do not equal Dashboard Anaytics

When I download the analytics, the numbers do not match some of the numbers on the dashboard. For example, when I look at a week on the dashboard, and hover over specific days, some of the numbers for those days are different than the numbers in the downloaded CSV file, but most are the same.

Any idea what could be causing this?

1 Community Answers


JW Player Support Agent  
0 rated :

I would expect those numbers to be the same. What date ranges are you seeing with the problem?

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