![](https://secure.gravatar.com/avatar/dda5af3d4dab972a2611af8d3f9ee8a4?rating=PG&size=50&default=https%3A%2F%2Fcdn.desk.com%2Fassets%2Funknown_user_50-8ad5644bbe6b1bd7454f2ea465f782bd.png)
Poster image is not displaying when it's been generated from the video
The poster image is working fine when a jpg has been uploaded, but not if it was generated from the video. Does the format or source change?
Code:
var playerInstance = jwplayer("myElement-example");
playerInstance.setup({
file: "//content.jwplatform.com/videos/example.mp3",
image:"http://content.jwplatform.com/thumbs/example.jpg",
stretching:"fill",
mediaid: "mediaIdhere"
});