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error loading media file could not be played---

when i try to play any video in a specific site it doesn't play & it shows me this message (error loading media file could not be played) i've tried to play this site's videos on different devices invluding mobile phones & computer & in different browsers but videos don't play ;; i told the support team of the site & they said that videos play with them ;; what should i do

1 Community Answers


JW Player Support Agent  
0 rated :

Can you provide an example URL and the except OS/browser version you are running?

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