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Player not loading

I'm using jwplayer for a web page on a new site theme. The player loads well on the original theme, but not on the new theme. On the new theme, the words "Loading the player…" appear, but the player itself never appears. I'm trying to figure out the cause of this. Any help would be appreciated.

1 Community Answers


JW Player Support Agent  
0 rated :

It’s most likely a CSS issue. Do you have a link I can visit?

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