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video image cover

Hello, i change the "poster image" for the cover of my videos, not upload image, i just select from the video... an everything is correct.
I embed on my website, and perfect! But after few hours the image cover just disappear , and on my website i just can see a black cover on the each video.
Can you solve this? my account is free but i have another with Premium Package.

Thank you

1 Community Answers


JW Player Support Agent  
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I would like to be able to observe this issue in order for me to troubleshoot. Please follow the instructions here so we can help troubleshoot.

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