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close caption is not available in IOS

Hi,

In the 7.12.2 version of JW player cc is always active in the player in iOS devices, however, there is no subtitle is available for videos.

can you please provide a solution to hide the cc button if no subtitle is available.

Note - I am not adding cc button by code it is rendered by the player itself.

1 Community Answers

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Todd

JW Player Support Agent  
0 rated :

Can you provide a link to a page where we can reproduce this? Are you also seeing the issue in JW 7.12.6?

Are you seeing the Unknown CC option? If yes, check out this link from Apple regarding that:

https://developer.apple.com/library/content/qa/qa1801/_index.html

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