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How do I find my key/sn

Hello,
I cant logon, I cant reset my password and of course I cant contact the support. It looks like a joke as I've just extended my licenses. How do I know what I subscribed for? I didn't want to cancel as we are a company and I don't want the access to an application to be cut.
Could someone tell me how to do if I don't receive the link the reset my password? (not in the junk of course)
Thanks a lot for your help

1 Community Answers

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Jessenia

JW Player Support Agent  
0 rated :

I see two accounts in our system for users with emails from the same domain as yours; however, there are no accounts that are associated with your specific email in our system. We will email you separately to request more details to help locate your account.

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