Does anybody else find it impossible to play PBS Passport videos on apple laptop with safari? I see the videos are powered by JW Player 7.3.6 but I get only error msg "Error loading media, file can not be played"
How frustrating. And i don't know the solution or even if it is up to me to solve this???
If you have found a page on the internet where a web developer has embedded a video with our player but it is not working for you, please send a note to that web site and be sure to include the following details:
• a link to the page
• the error message you saw
• the web browser and operating system of your computer or device
You can send us a link to the page to look at, but unfortunately do not have a way to fix the problem ourselves. Only the people that have direct access to the web site code on the page can fix the problem for you.
This question has received the maximum number of answers.