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Does anybody else find it impossible to play PBS Passport videos on apple laptop with safari? I see the videos are powered by JW Player 7.3.6 but I get only error msg "Error loading media, file can not be played"

How frustrating. And i don't know the solution or even if it is up to me to solve this???

1 Community Answers


JW Player Support Agent  
0 rated :

JW Player is a Javascript library to help web developers embed videos on their web pages. A visitor to their web site should be able to view those videos directly in their web browser.

If you have found a page on the internet where a web developer has embedded a video with our player but it is not working for you, please send a note to that web site and be sure to include the following details:
• a link to the page
• the error message you saw
• the web browser and operating system of your computer or device

You can send us a link to the page to look at, but unfortunately do not have a way to fix the problem ourselves. Only the people that have direct access to the web site code on the page can fix the problem for you.

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