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No Playable Sources in Chrome with Flash Disabled

I posted this in April but didn't realize the JWplayer forums don't notify of responses, and now the thread is closed so I'm reposting my issue:

I'm working out some kinks in our streaming. We're streaming live via Wowza over rtsp and HLS. My issue is HLS in Chrome on the desktop *with Flash disabled*. I get "Error loading player: No playable sources found".
HLS streaming works fine in iOS/Safari and Android/Chrome. My rtsp stream works fine in all browsers/all devices with flash.

I'm on the latest version of jwplayer and Chrome. (As of writing, JW 7.10.7 and Chrome 60.0.3112.101)
JWPlayer is premium.

Here's a page where this happens:

Here's my embed block:

width: '100%',
aspectratio: '16:9',
autostart: 'true',
playlist: [{
image: '/img/cover_cube1.png',
sources: [{
file: ""
file: ""
fallback: "true",
androidhls: "true",
hlshtml: "true"

Please help!

4 Community Answers


JW Player Support Agent  
0 rated :

Can you list the HLS stream first?

Andrew Baldwin

0 rated :

By listing the .m3u8 first? Sure, done. Looks like the issue persists.


JW Player Support Agent  
0 rated :

Sorry, I assumed you had a Premium Subscription – you’ll need to upgrade from free in order to get HLS in HTML5 in Chrome with our player.


0 rated :

Donni, thanks for your help. We used to have premium and apparently the higher ups didn't renew. And since 7 removed the JW logo, I never even knew that we rolled back to free.

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