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Jwplayer not Play the mp4 file on ios devices(but plays on android mobile and html browser)

I have used jwplayer to play the audio/video files as per the jwplayer instruction.So added jwplayer.7.12.0 js file inside my server folder and called key variable.The mp4 file size about 450 MB.i could play 60.1 MB file on ios devices.if i play 450MB size file on ios devices i got Error loading media: File could not be played.Please check this url
Please help to get rid of this issue.

1 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

On mobile browsers, our player relies on the playback abilities of those browsers’ native media players. The native media player in Safari on iOS is unable to play your MP4 when you try to access it directly without using our player. I downloaded the file and re-encoded it with Handbrake and then was able to get it to play successfully.

I would recommend re-encoding your file.

Thank you.

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