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Chapter markers not working

Hi,

I am using JW player wordpress plugin on my site and have been trying to add a VTT file to one of my videos.

The video is hosted on my Vimeo Pro account and plays fine through JW Player on my site's page, but in JWP dashboard when I add a .vtt file (under 'chapter' kind in 'tracks' tab, the chapters don't show up on the timeslider of the video?

I have got the Vimeo URL in my 'videos' in JWP dashboard, I have the cloud-based JW Player and the wordpress plugin all working fine, but I can't seem to get the VTT files I upload to the dashboard to work.

I followed the instructions on this page: https://support.jwplayer.com/customer/en/portal/articles/1407454-adding-chapter-markers
However, I'm not sure how to embed the video onto my site's page and have the chapters show up in the timeslider - I can't seem to do this, and the instructions on the page above are unclear to me. Please help!

1 Community Answers

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Donni

JW Player Support Agent  
0 rated :

You will need to either host the video on our platform or manually embed the player on the page instead of using the Wordpress plugin in order to get chapter markers. Here is a quick demo page => http://qa.jwplayer.com/~donni/chapter.html

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