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JW Player 6 on iPad with auto-mode-only


Hi,
I've tried to set the height setting below 30 to enforce audio-only-mode as described here: https://support.jwplayer.com/customer/en/portal/articles/1406724-aac-or-mp3-audio-embed, but on iPad it still renders a video even though the file is mp3 aswell.

Is this only supported on JW Player 7, or should this be possible on 6.5.3?

3 Community Answers

George

JW Player Support Agent  
1 rated :

Hello Herald,

I’d suggest moving over to JW7 as we’ve discontinued JW6 and no longer support it.

On the other hand, for me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

Harald

User  
0 rated :

Hello,
I created a testpage as you suggested, and I cannot reproduce it. So I guess some CSS or JS from my end is messing it up.
Atleast I know it works in my current version of JWPlayer.

Thanks for your reply.

George

JW Player Support Agent  
0 rated :

Sounds good, please let me know if you have any other questions or concerns.

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