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Poster Image

Although I uploaded a custom image for my poster image the video has not changed. Any ideas?

1 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

Due to how images are cached in browsers, it does take a while for a new poster image to appear in the player. Are you still not seeing the new poster image? If not, can you let me know the Media ID of the piece of content you are uploading the new poster image for?

Thank you.

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