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android device audio

When using streaming service on Android device (6.0.1), the audio part is always muted by default.
I have not set anything in the script, but it is always muted when I run jwplayer.

Prior to jwplayer 7.11, there was no problem.

Please confirm.

Thank you.

1 Community Answers


JW Player Support Agent  
0 rated :

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

If the player is set to autostart, I’d expect the content to be muted:

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