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Player Compatibility

Good evening!
In the past, the player has been rolling smoothly on the smart TV Samsung, but it has already been months that it reproduces with that symbol of "loading" every second, on the video in progress, is a visual nuisance. This is not the case with the PC and does not happen on mobile devices, only on smart tvs that have the outdated browser. I leave as an example a video embedded in an HTML page, the platform of JM PLAYER and YOUTUBE, so they can compare, accessing the page by smart tv, and thus finding the problem of compatibility with outdated browsers, a problem that does not occur in the platform YOUTUBE.
I hope you will pay attention to the solution of the problem and that my observation has been helpful.

Thank you.


Boa noite!
Tempos atrás, o player rolava liso na smart tv Samsung, mas já tem meses que o mesmo reproduz com aquele símbolo de "carregando" a cada segundo, sobre o vídeo em andamento, é um incômodo visual. Isso não ocorre pelo PC e não ocorre também nos dispositivos móveis, apenas nas smart tv que possuem o navegador desatualizado. Deixo como exemplo um vídeo embutido numa página HTML, na plataforma do JM PLAYER e do YOUTUBE, para que possam comparar, acessando a página pela smart tv, e constatando assim o problema de compatibilidade com navegadores desatualizados, problema esse que não ocorre na plataforma do YOUTUBE.
Espero que dêem atenção na solução do problema e que minha observação tenha sido útil.


2 Community Answers

José Ricardo

0 rated :

I forgot the test link:


Esqueci do link para o teste:


JW Player Support Agent  
0 rated :

Hi there,

We do not officially support the use of our player on Smart TVs due to the large amount of difference in media support between different manufacturers and models. This means that some functionality may work with some versions but not work in others and your mileage may vary.

Please let me know if you need any more help or have any other questions.

Thank you!

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