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Smil file ignored on production server


Hi,
We're using dynamic bitrate streaming with Cloudfront. Everything has been working fine so far.
Suddenly, it seems like it's not working on our production server anymore. I cannot change between the different resolutions, or even see the button for that.

Our setup looks like:

playlist: [{
image: "https://equisport-wp-uploads.s3.amazonaws.com/uploads/2017/06/IMG_5200-750x425.jpg",
sources: [{
file: "https://s3-eu-west-1.amazonaws.com/equisport-wp-uploads/uploads/equisport/6331.smil",
type: "rtmp"
},{
file: "https://d1nx00dtipqq3g.cloudfront.net/Arkiv/2017/6/grevlunda/sondag/2-13-55-15-38_replay-480.mp4"
}]
}],
primary: "flash",
width: "100%",
aspectratio: "16:9",
logo: {
file: 'https://www.equisport.tv/wp-content/themes/equisport/images/EQ_BUG2.png',
},

This is from a real example that can be found at: https://www.equisport.tv/video/volkswagen-grand-prix/

Running the exact same cod in the development environment is working fine.

Any ideas?

5 Community Answers

Donni

JW Player Support Agent  
0 rated :

https://s3-eu-west-1.amazonaws.com/equisport-wp-uploads/uploads/equisport/6331.smil works in the JW Player Stream Tester so I would first try updating to the latest player.

info

User  
0 rated :

I get the same trouble even after upgrading to 7.12.2.
The strange thing is that if I access the site in inkognito mode in Chrome, it's working.

Donni

JW Player Support Agent  
0 rated :

Try clearing your cache and test outside of incognito mode.

info

User  
0 rated :

Found the problem, the crossdomain.xml file was not properly setup at the production server.

Donni

JW Player Support Agent  
0 rated :

Ok cool. For anyone else that sees this thread, check out the Crossdomain File Loading support article.

This question has received the maximum number of answers.