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Black Border


Hello;

I have a problem....I run a wordpress website with the jwplayer7 plugin.
Everything seems te be fine but yesterday a website user asked me why the player isn't full screen he told me that at the top of the stream video was a big black bar at the top of the player.
I was like HUH.... i don't have that problem and asked him what browser he using
It seems that Internet Explorer only have this problem because i didn't see it on chrome or FireFox.

The logo and the share icon are still in screen but the video is just halfway.

http://i.imgur.com/4BjgqJv.jpg

So i start checking what could be the problem and found out that it probably an css issue.
It would be easier to show you the problem with an video.......

<iframe width="560" height="315" src="https://www.youtube.com/embed/pZ5nWrOj-bw" frameborder="0" allowfullscreen></iframe>

You guys know how to solve this issue for Internet Explorer?

Thanks in advance

John

6 Community Answers

b...

User  
0 rated :

**UPDATE**

It seems this happens on Chrome too

Donni

JW Player Support Agent  
0 rated :

Hi John, indeed that is a CSS issue. You will need to resolve the CSS conflict on the page – there isn’t a player setting that would fix this.

b...

User  
0 rated :

Thanks for answer Donni...
That would be a heavy investigation :-) to solve it!!
Any idea..... probably i would start to disabble all plugins and see if problem will be fixed.


John

Donni

JW Player Support Agent  
0 rated :

Hi John. Disabling plugins is a good start, but it is most likely the Main Stylesheet (style.css) needs to be modified.

b...

User  
0 rated :

Hello donni,

I contacted the maker of the theme and he checked it also.
He gave me some code to insert into the custom css..

.fluid-width-video-wrapper {
position: initial;
}

But it doesnt overwrite the code that comes with the jwplayer form this side.
But never mind we have tried and failed that ok .
I just host the jwplayer on my website and then there is no problem.
It was nice if i could cover the source code with your code from this site,but it's no big deal.

Thanks

Donni

JW Player Support Agent  
0 rated :

You may want to ask him for specific directions on how to apply that to your theme. Do you have access to a developer that could help you apply it?

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