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Play button still not working for the latest version also


The play button issue still exists in newer versions also, i am using 7.12.2 version, still the play button is not working, but middle of the player its working fine.. Is there any solution for this issue

5 Community Answers

v...

Best Answer 

Hi George,

This is working now, some other css related code i have placed on the control bar, if i remove that css it is working expected..

Thanks for the support and giving me immediate response....


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George

JW Player Support Agent  
0 rated :

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

v...

User  
0 rated :

For VOD it is good, the problem only with Live Broadcast streams. the below are the details

Browser name: Safari 10.1
OS: MacOS Sierra 10.12.4

The below is the sample live stream code, which is not working the play/pause buttons in the middle of the control bar, but working around control bar.


playerInstance.setup({
file: "https://wowza.jwplayer.com/live/jelly.stream/playlist.m3u8",
title: "My Cool Trailer",
"height": 360,
"width": 640,
autostart: true
});








George

JW Player Support Agent  
0 rated :

Hi,

Everything seems to behave as expected for me:
http://qa.jwplayer.com.s3.amazonaws.com/~george/hls_demo_live_safari.html

v...

Best Answer  User  
0 rated :

Hi George,

This is working now, some other css related code i have placed on the control bar, if i remove that css it is working expected..

Thanks for the support and giving me immediate response....


George

JW Player Support Agent  
0 rated :

Anytime

This question has received the maximum number of answers.