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DRM only supported with "drm" block in initial setup.

Hello I am having trouble getting Widevine DRM working with Chrome Version 58.0.3029.110. I get the console error:

DRM only supported with "drm" block in initial setup.

However, I do have a drm block defined, and there is no problem playing Widevine in Firefox.

Below is my setup script:

playlist: [{
sources: [{
file: '',
drm: {
widevine: {
url: '',

I am using JWPlayer 7.11.3. My system is Mac OS 10.12.3

Widevine use to work with Chrome before, can you provide any assistance?

1 Community Answers


JW Player Support Agent  
0 rated :

Try adding type: "dash", to the playlist: block. Since you are an Enterprise customer, you can contact us directly by clicking on the SUBMIT A CASE button in the JW Dashboard. This way you can submit a test page we can visit that will not be shared with the general public and we can reproduce your issue.

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