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In all the sites the players have disappeared

Hello! I have a problem with my sites that use JW PLayer. In all the sites the players have disappeared from nowhere. What could be happening? I need urgent help!

1 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

For about three hours today, our CDN had some permission issues with various resources required on some JW Player 6 embeds. The issue has since been rectified.

Please Note: If you are using a cloud-hosted player embed that is on the, like the example below, these URLs have been deprecated for some time so your experience may vary. We highly suggest using the cloud-hosted player library URLs currently found in your JW Player Dashboard. In addition, support for JW Player 6 ended on December 31, 2016 so we also highly suggest updating your player embeds to JW Player 7, if you have not already.

Example Player Library:

Please let me know if you need any more help or have any other questions.

Thank you!

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