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Intermittent error in Chrome (Error Loading media : File could not be played)

Hi,
I am using Jwplayer 7.9.3.
Intermittent error(Error Loading media : File could not be played) occur when playing back a video after completing video playback in the Chrome browser.
This happens mainly on mobile devices.
Any help is deeply appreciated.

1 Community Answers

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George

JW Player Support Agent  
0 rated :

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

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