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Chapter Tracks / Vimeo hosted


In the dashboard: When I upload a video to JW player and add the chapter track it appears on the embed just fine, however when add a chapter track to a external video my chapter markers don't show up. Any idea why? Thank you for any help in advance.

1 Community Answers

George

JW Player Support Agent  
0 rated :

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

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