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3D Video Doesn't Auto Change Quality

Having a problem with 3D videos with quality set to auto getting stuck at the lowest quality setting. I would expect the video to start playing at low quality and once its determined a user's device and network connection can handle better quality that it would increase.

Example is here:

1 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

This was a known issue with the player that has since been resolved by our engineers and the fix should be released with JW Player 7.12. As of right now, version 7.12 is scheduled to be released on June 14, but that is subject to change.

You can keep an eye on our JW 7 Release Notes page as we post release notes and bug fixes with every new update.

If you use Twitter, you can also follow the @JWReleases account which posts every time a new version if released into our Beta or Production channels.

Thank you.

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