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1920x1080 file upload is only available as 720p and lower. Why not 1080p?

Hi there,

I uploaded a 1920x1080 mp4 files and want users to be able to playback this file size. However they only have 720p options and lower. Why not 1080p? I just upgraded to premium so I could do this.


1 Community Answers


JW Player Support Agent  
0 rated :

Your account was created before the 1920px transcode template was added by default. I have added that template to your account and re-uploaded your last video so you should see a 1080p conversion created.

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