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HLS with Android 7 on Samsung Galaxy S8


I'm not getting any playback of HLS encoded videos on a new Samsung Galaxy S8 running Android 7. The video appears to load in the player, but upon pressing Play I get a black screen. I'm using 3 transcoded HLS streams on Amazon. I'm using the following playlist structure which works fine on older androids, desktops, and iOS devices. I'm using the latest self-hosted version of JWPlayer - 7.11.0. What configuration do I need to properly play on Android 7?

playlist: [{
image: "",
sources: [{
file: "https://cloudfront/filename.m3u8
file: "



3 Community Answers


JW Player Support Agent  
0 rated :

Hello Pete,

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

Pete Bretz

0 rated :

Hi George,

I created a test page -

and am not seeing any issues playing back on my Samsung Galaxy 8+. I went back to the actual page I was testing yesterday and now can successfully play videos. There must have been some caching issue that was creating the issue. Sorry for the bother. Seems like all is fine!



JW Player Support Agent  
0 rated :

Sounds good Pete,

Please let me know if you have any other questions or concerns.

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