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Rewind button is not working.


We service live streaming(hls) on the mobile web.
We use jwplayer7.

Rewind button is working well on pc browser. exactly 10sec rewind.
But rewind button is not working on mobile browser. 10,5,3,2,1,.... rewind.

Help me. please.





6 Community Answers

George

JW Player Support Agent  
0 rated :

Hi,

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

ticu

User  
0 rated :

Mostly android mobile device works that.
But I edited my code. It works well.

Before code ============
var playerInstance = jwplayer('container');
playerInstance.setup({....});

#playerInstance.getPosition() <-- get minus value

After code ==============
jwplayer('container').setup({...});

#jwplayer('container').getPosition() <-- get play seconds

I know that JWPlayer7 API recommends 'Before' code.
Why it happen?

ticu

User  
0 rated :

And I have another question.

Some android devices for example Samsung Galaxy S7 does not show rewind button.
Only live broadcast text is shown.

This is the screenshot.
Iphone6S, GalaxyS7 opened 'DVR Live Streaming' page.

https://s3.ap-northeast-2.amazonaws.com/tic-u/example/GalaxyS7.jpeg
https://s3.ap-northeast-2.amazonaws.com/tic-u/example/Iphone6S.jpeg

George

JW Player Support Agent  
0 rated :

Hi,

DVR is not supported on Android. I’d expect to see “Live Broadcast” message on both Live and DVR streams on Android

ticu

User  
0 rated :

Is DVR Live Streaming (HLS) supported on Android native application SDK?
Thx.

George

JW Player Support Agent  
0 rated :

Yes, DVR streams are supported on the JW Player SDK for Android

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