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Problem with IOS spinner

Hello, I have problem with IOS "Iphone" with spinner"chrome, safari". When I'm clicking play spinner is not working. Video is playing 5-10 seconds after click.
I have no problem on Android devices and desktop devices. It's an example, can you tell my what I'm doing wrong? I have the newest JWPlayer version.

3 Community Answers


0 rated :


It's my script

<!-- Script to display video file in the player div -->
<div id='playerKXSDPIwKERSv'></div>
<script type='text/javascript'>
// URL to the video file
file: '/video/other3.mp4?st=Cg5OMV-PUUDdJGm8tNR4Fw&e=1494596101',
// URL to the image that should be shown before the video is started
width: '320',
height: '300',
preload: 'none'


0 rated :

Hello again, I'm sending video capture from iOS
and from android device:

As you see I have problem on IOS with spinner, I don't know where is problem

Can anyone help me please? Thanks


JW Player Support Agent  
0 rated :


This doesn’t seem to be an issue with the player. Most likely an issue requesting and loading the video on iOS.

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