Our company has a premium account with you but we do not know the login credentials. The previous IT Director set it up and did not provide that information when he left the company. Please advise how we can gain access to our account.
Have someone contact us directly at support at jw player dot com and provide any invoices or alternative e-mail addresses used to log in. The serial number of the player on your website is associated with a free account that has a gmail address as a log in – so if you are looking to start using JW 7 it might make more sense to just sign up for a new free account account.
