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Hls Can't not get ts files?

in PC chrome

play a hls m3u8 in this size, and get m3u8 file success, there are some ts files name in the m3u8. but the player can not get the ts file, use wireshark to capture the packets, it did not sent the request to get the ts file.

do anyone know this? thanks

3 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

If I look at the Network tab of Chrome’s Dev Tools when I visit our Stream Tester, I do see both the m3u8 manifests and the TS segments be successfully requested and retrieved.

I do not have Wireshark, but do you see the TS segments in the Network tab of Dev Tools? If not, does the stream still play?

Please let me know. Thank you.


0 rated :

The stream stop play, and can not see the TS seqments int the Network tab.
In the console: provider.hlsjs.js:1 Hlsjs shutdown The live stream is either down or has ended

if there is a timeout value in the player? if get no TS segments, it will stop?


JW Player Support Agent  
0 rated :

There is no specific timeout value that the player waits for a TS segment before erroring out. It is usually between 30-90 seconds, but it is not configurable. If the player can no longer connect to a live stream for a certain amount of time, it will show that “Live Stream is either down or has ended” error.

Thank you.

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