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Recover a video

Hi i want Recover a video . I can't watch it , I think you delete it . I give the link of the video , please is possible to recover it ( It's a french video ) . Sorry for my English i hope you have understand .

Bonjours , Je vous contact car je voudrais savoir si c’est possible de récupérer une video que vous avez probablement supprimer je vous donne le lien de la video ne question . Merci de votre aide .

3 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

Are you the publisher of the content or someone who just wants to view the content? If you are not the publisher of the content, I would recommend contacting the publisher for information on where you can find the video.

The version of JW Player on that page is from a time in which we did not host customer’s content so we would not be the ones who deleted it.

Thank you.


0 rated :

Hi ,

I'am not the publisher of the content i just want watch it . The Publisher of this video tel me he have not delete the video and he don't have the video on his Hard Drive .
So you can't help me to recover it ?


JW Player Support Agent  
0 rated :

I cannot help you recover it because we never hosted it.

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