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HLS not making request in Chrome and IE , but works in Edge

I am using JWPlayer on multiple sites, and one of the sites its acting really weird.

For whatever reason, when using HLS on this site, it returns Error loading player: No playable sources found. Whats weird is that it doesnt even try to make any requests. When viewing the Network debugger, no request is ever sent. Any idea what could cause an issue like this? Another library getting in the way, something killing the request... i am at a loss.

"playlist": [
"sources": [
"default": false,
"file": "",
"label": "0",
"type": "hls",
"preload": "none"
"primary": "flash",
"hlshtml": false

2 Community Answers


Best Answer 

Yup that was the problem, was using the wrong Key.

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JW Player Support Agent  
1 rated :

Hi there,

What type of JW Player account do you have? HLS playback requires a Premium account, or higher.

Please let me know. Thank you.


Best Answer  User  
0 rated :

Yup that was the problem, was using the wrong Key.

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