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CC Not Working on Safari or Mobile for 360 Video

I have set up a 360 video using the IFrame embed code. On desktop Firefox and Chrome I see the CC button and can enable the captions as expected, but on desktop Safari and all mobile devices the CC button shows up on the toolbar, but when I click it the captions do not appear. Does anyone have any idea why the captions aren't working on these browsers and devices?

1 Community Answers


JW Player Support Agent  
0 rated :

It is my understanding that 360 functionality is not compatible in Safari currently. However, if you want to submit a case in your JW Dashboard and provide a test page I can take a look at it.

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