Hello everyone.
My embed videos on my website played perfectly on any device (PC, tablet, phones, ecc), until about one month ago. Then it stopped to work on any Android 4.4 device.
I tryed to delete cache, cookie, change browser, change internet connection, but nothing...
Can someone help me?
Thank You very much.
Hi,
Do you have a test page?
Hi George, thank You for your fast answer.
What do you mean for test page?
Which url are you visiting on Android 4.4 that’s not working?
thebestfreedom.com
Are you the owner of the page? Can you edit the source code?
yes i can
So, in general you shouldn’t have multiple single-line embed codes on the same page when using the javascript embed code, that can confuse the player. You’re better off having a cloud hosted player in the head of your page and setting up the players manually as shown on this page:
http://qa.jwplayer.com.s3.amazonaws.com/~george/two_videos_one_library.html
Regarding the issue with Android playback, this is currently a known issue and we are investigating why this is happening.
Ok You know the android issue and you're working on, so have i only to wait?
The multiple single-line embed codes didn't cause any problems... All works perfectly on any device (except android 4.4)
So I can try to fix the android issue inserting this code in the head of my website?
<head><link type="text/css" rel="stylesheet" href="http://ssl.p.jwpcdn.com/player/v/7.10.5/skins/stormtrooper.css">
<meta charset="UTF-8">
<title>Two Videos, One Library</title>
<script src="http://content.jwplatform.com/libraries/OEp1hUBd.js"></script>
No,
The reason I’ve sent the demo page is because you should follow it’s setup of having one player on the page instead of multiple single-line embeds.
The Android issue is being investigated.
Ok thank you. Can I just insert this code once for the player?
<script src="http://content.jwplatform.com/libraries/mylibrary.js"></script>
Yes, but every time you put in a new single line embed, you’ll be adding the library again.
Ok good. Thank You. Will JW Player keep me updated about the Android issues?
You’ll probably have to check in once in a while
Ok thank You George.
The videos are back to work on Android 4.4 now!
Thumbs up!
