Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Not able to play 360 videos

Once i upload a 360 video, we are not able to rotate video. The video plays just like the simple video. We also checked option that it is 360 video.

1 Community Answers


JW Player Support Agent  
0 rated :


Please see our demo on 360 video here:

Does your player setup look like the one in the example? Also, are you looking on desktop, or a device? If you still have issues after checking the documentation, please post a link where I can take a look at the issue.

Thanks, Heidi

Heidi Williams-Foy
Support Team Lead, Customer Experience, JW Player

This question has received the maximum number of answers.