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Still processing

Many times we face the issue the uploaded video is always in still processing state , this happens for few videos and does not get processed and also the processing time is quite high

1 Community Answers


JW Player Support Agent  
0 rated :

The files themselves can contribute to processing times and unsuccessful uploads. Please check out the Preparing Videos for Upload article for information on optimizing the files you upload to our platform. If possible, we always recommend uploading videos using MP4 container format, H.264 video codec, and AAC audio codec. Please let me know if you have any other questions, I’m happy to help.

Kind regards,

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