Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Error streaming on MacOS Safari

When opening a streaming video using JWPlayer on Mac OS Safari, the video does not play and the error "Error loading media: File could not be played" is shown.

We are using the html5 player, on all browsers it works fine as expected, however with some videos which are hosted on a third party server, we are unable to play and the error above is displayed.

Steps to reproduce;
- On a Mac OS machine, using Safari, open the following URL;
On any other browser, this video will play correctly, but on Safari it will show an error

As a test, the video below *will* play on Mac OS Safari, in addition to all other browsers;

I've looked through several posts about setting the correct mimetype etc.. but I can't see what is causing this issue?

Any help appreciated,

1 Community Answers


JW Player Support Agent  
0 rated :

I can’t get the second link to work, but that file has an extension while the first one doesn’t I also CURL’d the first one and tried to open the file directly in Safari outside of the browser and I can’t get playback to work either.

This question has received the maximum number of answers.