Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

360 video & vr issue

I am a premium korea user.

I'm developing vr player ...
In the PC version, vr is implemented well through jwplayer.
However, in the mobile version, the following error message appears.

Error loading media: File could not be played


On this page, vr is well implemented in both PC and mobile versions.

What am I missing?

3 Community Answers


JW Player Support Agent  
0 rated :

I’m seeing that you have a free account. If you are a Premium Subscription holder or above you can click on the SUBMIT A CASE button in your JW Dashboard to send us a test page so we can reproduce your issue.


0 rated :

Ok. i finished submit a case in my JW Dashboard

Addtional questions are:

Does not work in IE11?


JW Player Support Agent  
0 rated :

IE is not supported, the support browsers are listed under the FEATURES heading of the page.

This question has received the maximum number of answers.