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Jumping to chapter start in JWPlayer 7?


The behavior when clicking on chapter markers seems to have changed between JWPlayer 6 and 7, and I preferred the 6 behavior for my purposes. How to I get 7 acting like 6 in regards to Chapters?

In JWPlayer 6: When the user clicks on the chapter marker's icon, the player jumped straight to the listed start time of that chapter marker.
In JWPlayer 7: When the user clicks on the chapter marker's icon, the player jumps to the specific point on the time bar clicked, ignoring the chapter marker.

The difference wouldn't be a big deal for short clips or in very large windows... but I'm using the chapters to add motion markers to surveillance footage. The video window is (usually, for now) going to be 640x480, the clip is going to be an hour long (again, usually), and what the user will want to see is right at the chapter marker. JWPlayer 6 behavior in this regard is pretty much perfect for my intended application, as it gives the user an icon to click (and I can change the icon to manipulate the size if desired). JWPLayer 7 behavior is annoying (when compared to JWPlayer 6 behavior, anyway), as the "right spot to click" is smaller than a single pixel on the screen, so the user needs to click a bit before the marker and wait a while for the event to come around. For my specific application, it'd be much better if clicking anywhere on the icon jumped straight to the chapter marker.

Is there a setting I can use to make JWPlayer 7 behave like JWPlayer 6 in regard to the chapter markers? I've tried looking through the documentation, and didn't see it... but then, it wouldn't be the first time I've missed something obvious.

Thanks.

8 Community Answers

r...

User  
0 rated :

... I should probably post a sample WebVTT, in case I'm not building it correctly:

WEBVTT

00:07:09.000 --> 00:07:09.000
Motion 07:11

00:26:55.000 --> 00:26:55.000
Motion 26:57

00:45:16.000 --> 00:45:16.000
Motion 45:18

00:47:54.000 --> 00:47:54.000
Motion 47:56

Donni

JW Player Support Agent  
0 rated :

Actually, can you provide a test page so I can see this behavior?

r...

User  
0 rated :

Hi Donni,

Thank you for replying. I can. I'm not familiar with this board's formatting, so I'm just dropping URLs here rather than giving them labels:

http://70.90.188.116/jw6.htm
http://70.90.188.116/jw7.htm

Same mp4, same VTT, same code (beyond the key and which player it points to, that is).

Did I do those correctly as test pages?

r...

User  
0 rated :

Hmm. It's not as pronounced (shorter video), but the same thing shows up in the chapters demo in JW7:
https://support.jwplayer.com/customer/portal/articles/1407454-adding-chapter-markers

I'm guessing that the bit about no further responses after three business days suggests nobody has an answer for me. Let's see... under the skinning reference control bar section ( https://developer.jwplayer.com/jw-player/docs/developer-guide/customization/css-skinning/skins_reference/#controlbar ), in the center group, we have ".jw-slider-horizontal .jw-cue" which is listed as "This class is used for timeslider cuepoints, like chapters and ad breaks" - seems like it might be the right spot to look, and as a class it should have a number of properties and functions... but I'm not seeing the reference for that class. I suppose if nobody has a direct answer to my first question... does anyone know where I can get a full reference on the ".jw-slider-horizontal .jw-cue" class?

Donni

JW Player Support Agent  
0 rated :

Just an update here. I escalated your issue and an internal bug report was filed. Is this happening with all skins or just the default one?

r...

User  
0 rated :

All the ones I've tried, but that's not saying much. Easy enough to find out....

http://70.90.188.116/beelden.htm - Issue present.
http://70.90.188.116/bekle.htm - Issue present.
http://70.90.188.116/five.htm - Issue present (although crops up less often, apparently...).
http://70.90.188.116/glow.htm - Issue present.
http://70.90.188.116/roundster.htm - Issue present.
http://70.90.188.116/seven.htm - Issue present.
http://70.90.188.116/six.htm - Issue present.
http://70.90.188.116/stormtrooper.htm - Issue present.
http://70.90.188.116/vapor.htm - Issue present.

So that's all the ones that seem to be hiding in jwplayer-7.9.3/skins/. Any others I should check?

r...

User  
0 rated :

Just a quick note: I'm getting the same behavior in 7.10.4

Donni

JW Player Support Agent  
0 rated :

Hi Robert, we will update the release notes page with any changes.

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