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Disable Controls yet mobile mute's audio

Hi, I'm new to this and trying to configure the player. When I remove the controls the video I have will play on a web browser but on mobile devices it's mute. If I enable the controls the audio is fine on mobile.

Is there a way to disable controls but have audio work for mobile devices? Or is this a problem with mobile devices.

For my setup I have downloaded the JW Player to my webhost and the MP4 is on the Amazon CDN.

1 Community Answers


JW Player Support Agent  
0 rated :

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

I need to be sure what your setup actually looks like because it sounds like you have autostart, but I could be wrong, a test page would clarify and I’d need to know the actual device this is happening on as mentioned above.

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