Under analytics -> overview, the total number of plays by domain increments when the play button has been hit. However, under Content -> Videos -> video name -> analytics... the total number of plays for that content remains at 0. Content is being embedded on the page using an iframe. Any ideas why some of the analytics is working and not all?
Hello,
I would like to look into this issue for you. Can you potentially provide me a sample of your page via a link with no external elements or CSS so I can review this? This provides me a clearer idea of what could be causing the issue from a JW Player embed perspective. I’ve also included a link on how to submit a reproduction page to our support team that may be useful as well: https://support.jwplayer.com/customer/en/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-reproduction-page
Randy
Here's the page: http://www.latrobe.edu.au/marketing/dev/vid2.html
There is now some data in the analytics section. Are there any delays with the updating of analytics data?
Hello,
Often times this can depend on the workload of the servers but more often than not the data should populate pretty rapidly. How long of a delay were you seeing earlier and what are you seeing now?
Randy
I viewed 2qArayxm an hour ago.. no update to view on said video.
Hello,
I am seeing analytic pings firing within your player embed. However, I am curious as to why you might be using the MP4 version of the stream rather than the transcodes provided by the platform? This would allow a quicker video playback for users on mobile: https://developer.jwplayer.com/jw-player/demos/toolbox/adaptive-streaming/
Randy
