Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Custom Error Message for "No playable sources found"


How replace error "No playable sources found" with a video?

This code failed :(

var player = jwplayer('player');

player.setup({
file: "//content.jwplatform.com/videos/7RtXk3vl-52qL9xLP",// error config this code
image: "//s.jwpcdn.com/thumbs/RxiqSWej-640.jpg"
});

player.on('error', function() {
player.load({
file:"//content.jwplatform.com/videos/7RtXk3vl-52qL9xLP.mp4",
});
player.play();
});

player.on('setupError', function() {
player.load({file: '//content.jwplatform.com/videos/7RtXk3vl-52qL9xLP.mp4'});
});

player.on('buffer', function() {
theTimeout = setTimeout(function() {
player.load({
file:"//content.jwplatform.com/videos/7RtXk3vl-52qL9xLP.mp4",
image:"//content.jwplatform.com/thumbs/7RtXk3vl-480.jpg"
});
player.play();
}, 5000);
});

1 Community Answers

Randy

JW Player Support Agent  
-2 rated :

Hello,

I would like to look into this issue for you. Can you potentially provide me a sample of your page via a link with no external elements or CSS so I can review this? This provides me a clearer idea of what could be causing the issue from a JW Player embed perspective. I’ve also included a link on how to submit a reproduction page to our support team that may be useful as well: https://support.jwplayer.com/customer/en/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-reproduction-page

Randy

This question has received the maximum number of answers.