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Caption not loading

i am working with jwplayer and vtt file caption format which uised m3u8 mp4 player to load the player.

however in network tab i am able to see the caption file and also getting 200 ok response but when i click on cc button then i am getting this error.

XMLHttpRequest cannot load the file <file name> origin is not allowed by Access-Control-Allow-Origin

CAPTIONS(Error loading file)

i am also allow this in crossdomain.xml but still getting this error





















1 Community Answers

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Todd

JW Player Support Agent  
0 rated :

Are you getting a 200 response on your VTT file? If yes and your captions are not appearing, then perhaps there is a syntax error in the VTT file.

If you are getting the CORS Access-Control-Allow-Origin error, then you need to make sure the VTT file has the correct CORS headers as well. Please see http://support.jwplayer.com/customer/portal/articles/1403679-crossdomain-file-loading for more details.

The crossdomain.xml file will most likely not help since, since our player makes these requests using HTTP, not Flash.

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