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The player is not working in all our sites

What is the phone number of the support?????
This is a huge problem!!!

2 Community Answers

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Donni

JW Player Support Agent  
0 rated :

Hi there,

I have escalated this issue and will reach out directly with updates as they are provided by our engineering team.

-Donni

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Donni

JW Player Support Agent  
0 rated :

Just to follow up on this:

Yesterday morning a small subset of accounts that utilized cloud-hosted JW 6 Players or JW 6 and JW 7 cloud-hosted players with AES encryption were impacted by an action intended to upgrade account functionality. Users affected would have observed "Error setting up player: Invalid license key” or “AES Decryption not allowed with this license” messages displayed when the player was rendered on a web page. We have since rolled back this action and all existing cloud-hosted players should be working again as expected.

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