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Create New Player features freezing

Whenever I try to create a new player, or upload a logo, all I get is the blue circles spinning and nothing happens. I hope this bug is being fixed. Thank you.

1 Community Answers


JW Player Support Agent  
0 rated :

Hi John,

I just logged into your account with the latest Chrome on the latest MacOS and created a new player with my own test logo and was able to replicate the behavior you are reporting.

Can you try using another browser or another image to isolate if it’s a local issue or an issue with your logo?

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